Fraktpolicy

Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may take a little longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Shipping Destinations

We currently ship to:

  • United Kingdom: Available
  • [Europe]: [Available/Not available]
  • [United States & Canada]: [Available/Not available]
  • International: [Available/Not available]

If your country is not available at checkout, we currently do not offer shipping there.

Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and the shipping method selected.

Estimated delivery times are:

  • Standard UK Delivery: [2–5 business days]
  • Express UK Delivery: [1–2 business days]
  • International Delivery: [5–14 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier issues, severe weather, customs, or other circumstances outside our control.

Tracking Your Order

When your order has been dispatched, we will send you a shipping confirmation email with tracking details when tracking is available.

Please allow up to [24–48 hours] for tracking information to become active.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at [your email address] with your order number.

Before contacting us, please check your tracking information and confirm that the delivery address provided at checkout was correct.

If a package is shown as delivered but you cannot locate it, please check with household members, neighbours, and your local delivery location before contacting us.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at [your email address]. We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made after an order has been shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs.

Damaged Packages

If your order arrives damaged, please contact us at [your email address] within [48 hours] of delivery.

Please include your order number and clear photographs of the damaged packaging and products so we can investigate the issue and assist you.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Company name: ANDERSON HACKING LIMITED

Address: Orbital Park, Ashford, TN24 0HB

Company number: 09161203

Store Email: admin@Ianthez.com